RETURN AND REFUND POLICY

Returns

You have 45 calendar days to return an item from the date the item was purchased. To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item needs to have the packing slip, order confirmation email, or an assigned RMA within the package.

If you have further questions about returning your items, respond to your original order email confirmation or email sales@ballard-inc.com.

All returns must be shipped back to the address below to be eligible for a return.
Returns Department
Ballard Inc.
6990 NE 14th St. Ste. 3E
Ankeny, IA 50023

 

Refunds

Once we receive your item, we will inspect it and determine if the product is in proper condition to receive a refund. Some returns may be subject to a 25% restocking fee depending on the condition of the item.

If your return is approved, we will initiate a refund to your original method of payment. It may take 1-2 business days to process your refund, and it may take 2-3 business days to show back up on your account balance, depending on your card issuer’s policies.

If your product is not in the condition outlined above and does not qualify for a refund, we will let you know immediately. Products will not be shipped back to the customer when they are found to be unsuitable for refund.

 

Shipping

Unless otherwise noted, the costs of shipping returns are not covered by Ballard Inc. If an item is not received by Ballard Inc, we do not take responsibility for the refund or costs associated.

Please keep the tracking number provided by your shipping service to track your item.

Returned items will have product costs refunded only, original order shipping costs are not refunded.

 

Ballard Inc. Limited Warranty Policy

Ballard Inc. stands behind the products we sell. All products, unless otherwise noted, have a 6-month limited warranty. This warranty will cover any manufacturer defects or product failures. Customer inflicted damage or damage incurred with incorrect use is not covered by this policy. Product may be subject to inspection.

To file a warranty claim, the customer should respond to their original order email confirmation or email sales@ballard-inc.com with the product information and pictures of the product to show any issues. A customer service representative will review the case and determine what steps Ballard will take to warranty the item. If the warranty claim is approved, this can include sending a new product, sending replacement parts, or issuing a full or partial refund. The representative will communicate with the customer the next steps.