We move fast. Like... really fast.

That means most orders can’t be changed once they’re placed—but if you need something adjusted, contact us ASAP (within 24 hours) and we’ll try.

Important reality check:

• Even if your order says “not shipped,” it may already be packed and ready to go.
• We run evening and weekend fulfillment during busy times.

Canceling an order
If it hasn’t started processing, we can cancel it. Your best bet is to call us during business hours so we catch it in time.

Changing items
Same price swap? We can usually handle it.
Different price? We’ll need to cancel and have you reorder.

Changing your address
Speed matters—call immediately. If it’s already processed, carriers charge a $17 address change fee, and that cost gets passed through.

Adding to your order
Once payment is in, it’s locked. You’ll need to place a second order. The good news: most items ship free, so you’re usually not getting hit with extra shipping charges.

Too late?
If we miss the window, we’ll help you figure out next steps—but costs may fall on you. Double-check your order before hitting “Confirm.” Future you will appreciate it.

We guarantee orders ship within 5 business days.

Reality:

• Most orders go out much faster.
• Peak season (March–May) means higher volume and possible delays.
• It also means extra shifts, so some orders may ship within 24 hours.

It balances out.

Email can be dramatic sometimes.

Check your spam/junk folder first—messages from support@ballard-inc.com sometimes get flagged.

Still nothing? Reach out and we’ll resend it.

Yes.

But creating an account makes life easier with:

• Order tracking
• Order history
• Faster checkout next time

Start with our Shop by Mower tool. That’s your best first step.

But here’s the honest truth: you should still measure your blades.

Why?

• Manufacturers release multiple versions of the same mower model
• Specs can change without much notice
• And yes—sometimes data (ours or theirs) isn’t perfect

Measuring your current blades is the safest way to guarantee fitment.

Still unsure?
Reach out before ordering. It’s a lot easier, and usually a lot cheaper, to get it right the first time.

Don’t see your mower listed?
That doesn’t always mean we can’t help.

A few common reasons:

• Residential mower: We carry a lot, but our focus is commercial equipment—so not everything makes the cut.
• Older model: We prioritize newer machines. Most supported models fall within the last 3–5 years.

What you can do:

• Reach out to our team—we’ll see if we can track it down
• Search blades by length and center hole size to find a match

To speed things up, have this ready:

• Blade measurements
• Photos of your current blades and mower deck

Bottom line: Use Shop by Mower → measure your blades → ask if you’re unsure.

We accept all major credit cards, plus PayPal and Sezzle.

Immediately at checkout.

Usually your bank is the culprit.

Check the error message first. If it doesn’t make sense, contact your financial institution.

Online, no—unless you’re using a gift card plus another payment method.

If you need to split payment another way, we can usually help by phone during business hours.

Yes—where required.

We don’t make the rules. We just follow them. Thanks, IRS.

Absolutely.

Send us your order number. If you don’t have it, send the name on the order and the approximate order date.

If you need multiple invoices for tax purposes, please allow up to 2 business days.

Most orders ship via UPS, though some may ship via FedEx or USPS when appropriate.

Large orders may ship freight. If that happens, we’ll contact you. In most cases, we do not pass freight costs on to the customer.

Expedited shipping is not available.

Once your order leaves us, delivery usually takes 3–10 business days.

After that, it’s in the carrier’s hands. If you need something urgently, please order early.

You’ll receive tracking by email once your order has shipped.

If you didn’t get it, contact us and we’ll track it down for you.

Most items cannot ship to PO boxes.

Please use a physical address at checkout. If needed, consider an alternate delivery location such as a UPS Access Point.

We take responsibility for getting your package delivered, but once it is marked delivered, package security is on you.

We strongly recommend using a secure delivery location or services like UPS My Choice or FedEx Delivery Manager when needed.

If your package is marked delivered but missing, or appears lost, contact us. We’ll work with the carrier to file a claim and help get it resolved.

No.

Our return window is 45 business days from the original purchase date.

No. Return shipping costs are the customer’s responsibility.

Once your return is received and inspected, refunds are typically processed within 5–7 business days.

After that, your bank or card provider may take an additional 2–10 business days to post it.

If a product is sold as a set, it must be returned as a set.

Partial returns of set components will not qualify for a refund.

Please inspect your order as soon as it arrives.

If something is damaged:

• Take photos before opening the package
• Take photos of the item and packaging after opening
• Contact us within 30 days

The faster we see it, the faster we can fix it.

Gift cards can be purchased in any amount from $5.00 to $5000.00.

They are delivered by email and redeemable only at www.ballard-inc.com. Gift card codes are typically activated within 24 hours of delivery.

Promo codes cannot be used to purchase gift cards.

Yes, you can use a gift card as payment along with a promo code on an order.

You just can’t use a promo code to buy the gift card itself.

You can update your password once you are logged into your account.

If you’re locked out, contact support and we’ll help.

If you have an account, log in and hover over your name in the top right corner, then click “My Orders”.

Orders placed without being logged in will not appear in your account history.

If the ADD TO CART button is gray instead of green, the item is not currently available.

That usually means it’s out of stock or the new inventory hasn’t arrived yet.

Usually, yes.

On the product page, make all required selections first. Once you do, the back-in-stock notification field should appear. Enter your email there to be notified when that item returns.

That notification signup is only for that product—it does not subscribe you to our general email list.

No. We do not offer backorders or pre-orders.